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We Aim To Get It Right First Time

We aim to consolidate an exceptional standard of service delivery in  healthcare and supported living services. Some of the key elements of our service packages are below.

Our care manager is responsible for liaison with our service users, service user’s family, social workers, commissioners and overseeing organisations for every aspect of our clients’ needs. We ensure that all the necessary requirements for support are put in place before the commencement of the acquired service package.

Domiciliary Care
Supported Accommodation

A combination of  a full assessment of the client needs, contractual and statutory requirements will give us valuable information on the kind of care and support required (Tailored) which in turn will enable us to carefully select the adequately qualified, skilled and experienced carers to deliver personalised high quality care. Where applicable , the duration and frequency of our face to face interactions (visits) would be agreed with the service users in the initial assessment period.

Temporary / Long-term Staffing

We supply staff to various institutions and individuals, our services are 24 hours a day, 7 days a week and our client groups are from a multiple of industries, but all our staffing solutions are tailored to specified markets. Our staff are empowered individuals with the right skills to contribute to your businesses success or individual needs. Whether it is Healthcare needs or cleaning services that are required. We cover the following areas NHS CCGs, Learning Disability Services, Private hospitals and clinics, Local councils, Nursing and Residential Care Homes, Mental Health Facilities and Clinics. Our staff have the skills and experience to cater a wide range of specialist needs, whether physical or mental nature. We ensure that all Nursing , Care and Support Workers remain reliable and maintain continuous supply of staff. Not all things go according to plan, in certain (legitimate) circumstances that are beyond our control, we are only able to place cover for care workers as per service user needs. We pride ourselves on proving continuity of care and our carers build strong relationships with their clients some which can last years. All staff undergo a thorough application process, we guarantee our Support Workers and Carers are fully competent and ever-ready to work without delay. We take enjoy delivering the best standards of service ensuring each Service User receives the care they deserve.

Direct Payment Management

More and more Local Authorities are offering their Service Users a Direct Payment, Personal or Individual Budget which can give the service users much more say on how they spend their care funds. With help from our legal advisers, we are able to support vulnerable individuals on receiving their direct payments and have due control over them. This prevents abuse of their funds. More information and advice on direct payments is available from the direct payments department at your local Social Services, or if you have an existing social worker they will be able to assist with more information. For further details about the services available please contact the branch by phone , email or web form on our contacts page.

Our Client’s complete satisfaction is paramount to us achieving our goals. We undertake clients’ satisfaction and feedback to get a review on areas of service that need improvement. Along with an open door policy , our website is a means to receive feedback and a suggestion box & feedback forms are located in our front desk in our office.

Some of our services include:

  • General companionship
  • Help with putting to bed
  • Prescription Medication Assistance
  • General grooming needs such as washing , shaving & dressing
  • Light household needs, such as cleaning and laundry.
  • Cooking meals
  • Grocery Shopping assistance
  • Night sitting and Night sleep in
  • Accompanied visits to appointments and social outings
  • Any form of Payments e.g. Bills, Direct Payments, Collecting Pensions & Repair and Maintenance.

Testimonials

The care provided was outstanding, respectful kind and considerate at a very difficult time.

We were worried about caring’s helping and had no need to be the care provided was second to none.

Initially I didn’t they were providing the standard of care I expected but I worked with the care-coordinator who addressed my concerns promptly and in such a way that I was left with an absolutely brilliant service.

Pro Healthcare looked after my mother for a month before her death. I found the staff to be very caring and dedicated. The supervisor was very helpful, knowledgeable and committed to making sure that my mothers needs were met.

I had concerns about the quality of care that mum was receiving from Pro Healthcare Ltd but after I raised my concerns formally with them we’ve seen improvement in both mums happiness with the service received and quality care delivered whilst were there.

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Please feel free to contact us with any questions or enquiries.

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